Click the links below to view upcoming events for a group:
• ShoreTel User Group
• Toshiba User Group
• Tadiran User Group
About GCC's New England User Support & Participation Workgroups
General Communications welcomes your presence and participation with the commencement of the GCC's New England User Support & Participation Workgroups!
The workgroups will provide a conduit for commonality among our customers to participate in technology sharing sessions that compliment the challenges of your business. You will communicate with GCC's sales and support staff, Manufacturer representatives, representatives of other manufacturers that partner with your phone system and your peers (other GCC Customers using your system).
You spoke, we listened. Responses from customer satisfaction surveys revealed the desire not only to discover what is available from their phone systems, but how other users are finding the best ways to help their organizations stay on track with business communication goals to achieve the highest level of productivity and profitability.
Who Can Come?
This workgroup welcomes IT managers/directors/administrators, CFOs, CEOs and office managers who want to gain a greater ability to bring best practices to their organization. This workgroup will provide a proven source of information and knowledge. We welcome your support and participation.
Share, Connect, Collaborate = Beat Complexity.
Next Event:
Lunch & Learn Session Featuring ShoreTel's Mobility Solution
This cutting edge application allows anyone to use their own mobile smart-device (Apple iOS, Android, Blackberry) as a SIP endpoint and transition seamlessly between Wi-Fi and cellular data. Additionally, we will have discussions and demonstrations on what is new with ShoreTel, network monitoring software, and introduce GCC’s new professional data services and carrier services.
When: March 14, 2012; 11am - 1pm
Where: Cummings Properties Conference Center
800 West Cummings Park, Suite 4750
Woburn, MA 01801
We will be serving lunch and raffling off prizes. Everyone in attendance will be entered to win an IP655 phone!
Click Here to Register!
Past Events:
October Session Topics - (Click name for more information):
What's New with ShoreTel: Versions 10 & 11,
Mobile Call Manager, SIP Trunking with ShoreTel
VXTracker - Call Logging & Tracking
LifeSize - Video Conferencing
Lunch, Questions & Networking
ShoreTel Versions 10 & 11:
ShoreTel 11 Features:
- The ShoreTel Communicator client is now available for the Web and for the iPhone, allowing users to manage communications from Macintosh computers and iPhones, along with BlackBerry and other popular devices. ShoreTel Communicator for iPhone is available from the iTunes App Store as a free download.
- ShoreTel has enhanced the already highly reliable distributed architecture of ShoreTel with distributed database capabilities. Additional instances of the ShoreTel 11 database can be installed at remote sites, helping to alleviate potential performance bottlenecks and eliminate single points of failure.
- ShoreTel 11 offers extended legacy PBX integration capabilities with expanded QSIG support, making it easier for customers to leverage existing investments and migrate to ShoreTel’s all IP-based UC capabilities over time.
- With the release of ShoreTel 11, ShoreTel has changed the name of its award-winning desktop application from ShoreTel Call Manager to ShoreTel Communicator to reflect the expansion of capabilities that extend well beyond traditional “calls” to include unified communications.
ShoreTel 10 Features:
- Enhanced support for large enterprises
- Distributed workgroups, paging and account codes
- Simplified management - System registration and advisory service, Mobile Call Manager: phased release upgrade support, Windows® 2008 server support
- Seamless messaging integration
- T.38 fax support for simple integration with third-party fax servers
- Extended SIP integration for Microsoft Exchange 2007 Messaging
- Call Manager: XenApp 5.0 support
- New Mobile Call Manager Devices
- Additional Symbian and Windows Mobile devices from Nokia and HTC
- Enhanced User Productivity
- Instant messaging response options for inbound calls
- Instant messaging support in the Workgroup Agent Monitor
VXTracker:
For planning, VXTracker and ShoreTel work together to capture actual trunk capacity, trunks in use, peak busy hour call attempts, average handling time, busy hour traffic, range of extensions, Direct Inward Dialing (DID) number ranges and trunk sizing by location peak. For ongoing optimization, VXTracker and ShoreTel work together to capture and analyze telecom expenses for ROI validation and additional cost reduction opportunities. VXTracker also produces powerful historical and real-time reports to help you manage costs, maximize employee performance and isolate important network trends
Video Conferencing with LifeSize:
A division of Logitech, LifeSize is the first company to develop and deliver high definition video communications products. LifeSize’s award winning solutions combine exceptional quality, user simplicity and administrator manageability to make video communications a productive, true-to-life experience.
LifeSize® Video Center is the most powerful one button HD streaming, recording and auto-publishing solution on the market today. Share knowledge and communicate business-critical information via video, audio and data streaming. This single appliance solution ensures that videos are easily accessible, live and on demand, in immersive high definition.
- Easy Accessibility: The network administrator can easily add users and create recording keys so that authors can auto-publish content independently. With its one button record, 'choose your view' functionality, and no-wait streaming, the LifeSize Video Center delivers unmatched flexibility and performance. The intuitive UI also ensures that users can quickly share and view critical knowledge.
- Superior Performance: LifeSize Video Center is capable of supporting an unrivaled number of concurrent recordings, on demand streams, and simultaneous live streams, all in 720p30 HD video. Performance numbers will also increase significantly for DVD-quality recordings.
- The First and Only Single Appliance HD Solution: LifeSize Video Center supports streaming and recording, all in one device. Tight integration with LifeSize® 220™ series endpoints, LifeSize® Passport™, and LGExecutive, powered by LifeSize®, ensures a no-hassle deployment and seamless user experience.
ShoreTel Mobile Call Manager:
- User friendly interface
- Easily change extension destination
- Call Handling mode options
- Centralized internal office caller ID to allow your anywhere office to appear at headquarters
- Easy access/extended contact list
- Viewmail / Unified Messaging
SIP Trunking with ShoreTel:
Reduces costs, improves telephone line redundancy, disaster recovery, unified communications and more.
