Every system we install is designed with the customer in mind, and is intrinsically easy to use. However, effective implementation and acceptance of any new office system requires a structured training program.
Training usually consists of classes at your facility conducted in groups of approximately ten employees who all share similar job duties, or who will be using the same type of telephone. The functionality of the system will be thoroughly discussed, activation of various features will be demonstrated, and employees will receive hands-on operation experience. Each employee will also receive a User Guide to keep for future reference.
Your main system operator and back-ups serve as your telephone “front door”, and their ability to answer and process incoming calls is critical. These staff members will receive special attention to ensure their complete familiarity and confidence with the system.
Finally, System Administrators will also be given instruction on maintaining the overall system, and effecting changes to the system in accordance with your service agreements.
On the day of final installation and activation, our customer service representative will be on-site to assist operators in processing “live” calls, and will be available to the rest of the staff for questions and follow-up.
