Toshiba's Computer Telephony Integration (CTI) solution enables you to increase productivity, enhance customer service and reduce costs by combining the capabilities of your Strata DK digital telephone system with the custom functionality of Windows' applications. With CTI, your telephone and computer work together to provide these cost-saving benefits:
Caller Identification - Vital caller information from your database appears on-screen while your telephone rings and during the call.
Called Number Identification - With each call, information is displayed from the telephone system and/or from the computer application based upon the number dialed by the caller (DID or DNIS).
Automated Dialing of Outgoing Calls - Simply point and click any phone number in your computer database or Personal Information Manager (PIM). Your telephone then dials the call-- a must for maximizing the productivity of outbound telemarketing.
