(IVR) Interactive Voice Response provides companies with the ability to use information such as Caller ID, DNIS, ANI in addition to verbal or DTMF responses from callers to assist in retrieving data form CRM software or other company data bases prior to connecting callers to customer service agents.  IVR enhances a company’s ability to service its customers with increased efficiency and more informatively.  We have successfully helped our customers become very competitive and more responsive to their priority customers needs.  We can speak intelligently with you regarding the potential benefits this technology may have for your business.

Screen Pops provide telephone users and call center agents a view of the caller’s information on the user’s PC for more efficient and intelligent call handling.  We can help you determine what is needed on your PC and on your network to activate screen pops for your users or call center agents.

Unified Messaging allows telephone users the ability to see their voice mails and faxes on their PC similar to how they currently view their emails.  There are a wide range of capabilities and offerings available.  Unified Messaging is most useful where telephone users need to name & archive voicemails in addition to being able to listen to a particular voicemail rather than having to listen to all the voicemails in order to find the important calls.

Faxes can be sent to your desktop.  Digital or ISDN DID technology is most useful in allowing faxes to route your PC.  The application also allows employees the ability to fax from their PC’s.  We will be happy to speak with you regarding placing this technology on your employee desktops.

We specialize in Call Center technology.  Each client has different needs when it comes to customer care and company image.  We are able to discuss your needs in detail and lay out a plan for your internal staffing needs as well as your call handling requirements.

Call record and call logging are tools used extensively to provide quality and security in many different businesses who deploy telephone call center and data transfer applications. We can assist you in determining how best to use this technology and what concerns you should be aware of legally in notifying employees and customers.

Different from everyday conferencing. Conference bridge technology provides a very affordable way to conduct multiparty conferences with or without the need to have an internal person set up and tear down each session.  Where internal supervision is not required, conferees may connect, disconnect and rejoin without effecting the remaining conferees.  This feature is available to all conferees, internal and external.

Voice over the internet is no longer an emerging technology; We have been deploying VoIP technology for five plus years to date and we have successfully turned up sites all over the earth, including sites in Canada, The UK, the Figi Islands, South America, India and China.

In addition to paging in warehouse and plants, overhead paging can include zoned paging and “Talk-Back” paging applications.  We can provide paging of every type for any business from small hardware/lumber stores to large manufacturing facilities.