We are available to assist you whenever you may need service.
For on and off hours, we can be reached by one simple number:
(781) 756-5100 - "One Call Does It All!"
Request a Service Online or Request a Quote!
Fax: (781) 932-0540 • Email: service@generalcom.com
At General Communications, 110% Customer Satisfaction has always been our highest priority and we are always ready and available to make sure your needs are taken care of and met beyond your expectations.
In addition to our telecom experts providing the knowledge and experience you need to make the right decisions for your organization's communications solutions, we offer ongoing training and programming of any system so that your employees are always functioning at the highest level of productivity. When your employees are familiar with all the features and benefits of your phone system and its tools, your business will operate more efficiently, customer service will improve and your ROI will increase.
24/7/365 Emergency Support
General Communications Corporation maintains 24/7 technical support for our customers. We provide this support by manning a help desk between 8:30AM-5:00PM,
M-F EST, and have four levels of trouble escalation after hours and on weekends and holidays. Our technical staff maintains a 24/7 beeper notification that allows customer to report a trouble on and off-hours, and within minutes our staff is equipped to respond to your needs. General Communications technicians have the ability with your permission to gain access your system programming and diagnostic tools at anytime of the day or evening.
Get In Touch:
Toll Free (800) 443-6372
Woburn (781) 932-8100
Natick (508) 651-3334
Danvers (978) 777-7920
Nashua (603) 595-8700
FAX (781) 932-0540
Email: service@generalcom.com
Click to Request Service Online
Partial List of Our Services:
• Telephone System & Data • Voice and Data Cabling
Installation Services • Moves, Adds and Changes
• Telephone System Maintenance of Existing Telephone Sets
& Repair Service • De-installations
• Warranty Repair • Re-sell Old Equipment
• 24/7 Emergency Repair • Surveys
• Complete Installation and • Remote Maintenance
Training of New Systems • Disaster Recovery
Training
Every system we install is designed with the customer in mind, and is intrinsically easy to use. However, effective implementation and acceptance of any new office system requires a structured training program.
Adds, Moves, Changes & Relocations
Expert Advice
Learning Solutions - Click for articles
Our Learning Solutions section is designed to provide helpful information to both novices of communication technology and experienced professionals (i.e. customer service, IT, executives). Keep in mind that you are always welcome to contact us at (781)756-5100 or email info@generalcom.com for more information.
Ask The Telecom Guru
With communications technology changing rapidly,
Bruce Kamin (Mr. Telecom) can help you understand it all. Just as importantly, based on his extensive experience, Bruce provides valuable tips on how to get more from your current telecommunications' setup. If you can't find the answer to your question, fill out the form and ask him!
