ShoreTel System Overview
The ShoreTel system is a fully distributed IP phone system with no single point of failure. Call control is distributed to intelligent gateways - called voice switches - and voice applications, including voicemail and automated attendant, run on standard server hardware from anywhere on your IP network. The result is a single-image system across all geographies, with complete feature transparency. The days of multiple PBXs, voice mail systems, automated attendants, and ACD systems are over. With ShoreTel, the phone system is distributed, the voice applications are integrated, and the management interface is best in class
A ShoreTel phone system typically consists of:
- ShoreGear voice switches which provide a gateway to telephones and trunks as well call control software for the gateways and IP phones
- ShoreWare software for voice mail, automated attendant services
- ShorePhone telephones with beautiful sight, touch and sound ergonomics
- ShoreWare Personal Call Manager desktop software productivity
- ShoreWare Director for system management including installation, administration, maintenance and call detail reporting
Additional options depend upon your particular needs, and might consist of:
- ShoreWare Operator Call Manager for operators and executive assistants
- Optional ShorePhone BB24 devices provide 24 programmable buttons typically used by operators and executive assistants
- ShoreTel Mobility solutions for your mobile workforce
- ShoreTel Converged Conferencing for large audio conferences as well as collaboration tools of application sharing, desktop sharing, instant messaging and presence
- ShoreTel Contact Center solutions for informal, formal and advanced contact centers
If you are creating a multi-site configuration:
- Simply use the same components, as the ShoreTel system scales seamlessly and can be distributed across the network as a single image system
- The new site just needs additional ShoreGear voice switches and ShorePhone telephones
- An optional local voice mail server can also be provided to deliver survivable voice mail
The flexibility of the ShoreTel phone system allows it to be configured to your particular business needs. Learn more about the components that comprise a ShoreTel phone system.
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