Training
Every system we install is designed with the customer in mind, and is intrinsically easy to use. However, effective implementation and acceptance of any new office system requires a structured training program.
Training usually consists of classes at your
facility conducted in groups of
approximately ten employees who all
share similar job duties, or who will be
using the same type of telephone. The
functionality of the system will be
thoroughly discussed, activation of various
features will be demonstrated, and
employees will receive hands-on
operation experience. Each employee will
also receive a User Guide to keep for
future reference.
Your main system operator and back-ups serve as your telephone system's “front door”, and their ability to answer and process incoming calls is critical. These staff members will receive special attention to ensure their complete familiarity and confidence with the system.
Finally, System Administrators will also be given instruction on maintaining the overall system, and effecting changes to the system in accordance with your service agreements.
On the day of final installation and activation, our customer service representative will be on-site to assist operators in processing “live” calls, and will be available to the rest of the staff for questions and follow-up.
Programming
General Communications will help you custom program your new telephone system and applications to fit your specific needs. From advanced Call Routing to complex Auto Attendant menus, Call Center Solutions, and Multi-Site Networking, GCC will make sure that the system is fully programmed and operable. We provide additional programming changes at your request. Our technicians can sometimes make these changes remotely, but if not we will dispatch a technician to your site.
