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About Toshiba
Toshiba, a world leader in high technology, is a diversified manufacturer and marketer of advanced electronic and electrical products, spanning information & communications equipment and systems, Internet-based solutions and services, electronic components and materials, power systems, industrial and social infrastructure systems, and household appliances.
IP Telephone Systems
Productivity and Performace Tailored For Your Business.
Toshiba’s IP business telephone systems provide sophisticated communication features for businesses of all sizes. Strata® CIX™ gives you a choice of mixing and matching technologies, creating a pure IP system or a converged solution, and changing based on the needs of your company.
• Provide one integrated system for all your office locations by networking multiple Strata CIX systems to work together
• Share capabilities enterprise-wide, from centralized attendant services, a single voice mail system, and unified call center operations, to simplified internal extension dialing
• Save you money by avoiding costly long-distance charges on calls between various locations
Whether you are a Small Business; Medium to Large Business; Enterprise; or a Growing Company; the Strata CIX systems can support all of your communication needs.
IP Phones |
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IP5131-SDL |
IP5132-SD |
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IP5022-SD, IP5122-SD, orIP5122-SDC |
Backlit LCD Add-On Module |
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Add-On Module with |
DSS/BLF Console with |
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CIX Attendant Console |
Toshiba SoftIPT® Softphone |
SpectraLink Onsite Wireless Telephones |
Toshiba gives you the power to stay connected using wireless SoftIPT soft phone clients that run on your laptops, tablet PCs, or PDAs via your wireless local area network (WLAN). You can roam anywhere your WLAN goes and maintain voice and data functionality. |
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Applications
The Enhanced Conference Bridge by Toshiba -Strata MeetingIf you rely on outside services to host conference calls or if you want to enhance your conference calling capabillity, Strata-Meeting- The Enhanced Conference Bridge- is a prime application that integrates with the Strata CIX™ business communication system. Some of the Useful Functions and Advantages:
Enter a conference using a Toshiba telephone set by:
Outside callers can enter the conference by:
A big benefit is the ability to exit and re-enter the conference call in the event you're called away from the meeting or need to take another call. Often times with traditional outside conference calling, if a party hangs up, they're disconnected and must be brought back in by the "set-up" person. If you're the "set-up" person and you disconnect, all outside parties are dropped. With a conference bridge, since there is no controlling party, no one is disconnected and re-entering the meeting is possible. "Rooms" can be easily scheduled and locked (for security). Many clients have found that in addition to the sheer convenience of an on-demand conference bridge, hosting their own meetings subsidizes the cost of the unit. Strata-meeting can be installed on any Toshiba CIX system with software Version 5 or above. Contact your GCC Account Executive for more information and pricing for Strata-Meeting or any other telecom application. Call us today at (781) 756-5100 or email info@generalcom.com for more information. |
Voicemail - Strata CIXImprove customer service by providing callers with instant attention, responsiveness, and access to information. All Strata CIX Voice Mail systems provide these essential applications:• Automated Attendant—streamlines operational efficiency by enabling callers to route their own calls and leave messages without receptionist assistance. • Call Routing—sends callers to the specific extension or department they want. Callers can easily find a person’s extension by using the company directory feature. • Telephone Answering—offers callers the choice of leaving a message, calling another extension, holding, or being transferred to an operator for assistance. • Voice Messaging—creates, sends, receives, forwards, and saves voice messages. Users can manage voice messages with ease by simply pressing specific telephone keys. • Audiotext—enables callers to play pre-recorded information on demand as directed by audio prompts. It’s an easy way to answer customers’ most frequently asked questions. • Call Screening—requests caller to state their name and company, and announces the calling party by playing the recording to the station user, who can accept or re- route the call. • Message Notification—lets users know when a voice message arrives by any combination of lighting a message waiting light, pager, or calling a home phone, cellular phone, or any off-premise location. Toshiba Stratagy Voice Mail Capabilities:
Toshiba’s Voice Processing for Business:Standard Applications & SpecificationsToshiba’s LVMU1A and iES16 models seamlessly integrate your voice message processing on a single printed circuit card inside your Strata® CIX™ system — with no need for external connections, standard telephone ports, or separate power backup systems. Unified MessagingManage more messages in less time - voice and email messages unified into one synchronized messaging solution. Unified Messaging allows you to access all your critical communications from a single screen, including voice, e-mail, and fax messages. Conveniently retrieve and send voice, fax, and e-mail messages from within your e-mail client inbox screen. You can even retrieve Stratagy voice and fax messages via the Internet from any e-mail service that supports SMTP and IMAP4 protocols. Play voice messages through your PC speakers or through your handset. Display and print a fax on your screen. Forward voice or fax messages as WAV or TIF files to any e-mail address. You can also easily manage voice, fax, and e-mail messages via telephone—a must for employees when they don’t have computer access. Enrich your communications with Personal Options including Follow Me, Message Notification, Wake-Up Call, Personal Assistant and more. Customization• Fax ApplicationsStores inbound faxes in your mailbox and allows them to be printed, forwarded, or displayed on your PC screen. When combined with Unified Messaging, fax messages can also appear in your e-mail inbox. Fax On Demand and Fax Back enables users to receive brochures, price lists, or other printed information from the Stratagy system. Ideal for traveling employees, Fax Mail lets the user transmit faxes left in their mailbox to a portable computer fax device or hotel fax machine for printing. You can even add voice comments to a fax. As a result, you’ll open up a world of unprecedented communication opportunities. • Text-To-Speechleading-edge technology enables any touchtone telephone to audibly read e-mail messages to you. Text-To-Speech capability gives traveling employees easy access to e-mail when they don’t have access to your computer system or the Internet. This feature also makes it easy to forward or reply to e-mail messages—all remotely via any telephone. With Text-To-Speech at their fingertips, your employees can obtain their e-mail messages anywhere, anytime. That gives them the power to stay productive, make instant decisions and immediately react to urgent business opportunities. • Speech Recognitionprocesses commands from the caller’s voice, making communication easy and intuitive. Using simple spoken responses, callers can quickly access product information or a specific person’s extension from the Stratagy ES system. Plus, employees who are out of the office can call in, then simply speak a command to access their voice mailbox. With these capabilities, Speech Recognition helps maximize the ease and effectiveness of both incoming customer calls and internal employee calls, while projecting an innovative image for your company. • Interactive Voice Response (IVR)Enables Toshiba Authorized Software Developers to create custom IVR applications. A developer works directly with the customer to determine their exact IVR application needs. An IVR application can relay specific computer database information to callers over the telephone based on an individual’s unique input from a touchtone telephone dial pad. Information received from the database can be spoken back to the caller in a number of different ways, such as date, time, dollars and cents, numbers, or predetermined phrases. Mobility SolutionsOff-site Mobility – Stay Mobile and ConnectedToshiba gives you the power to stay connected using SoftIPT® soft phone clients that run on your laptop, tablet PC, or PDA via your LAN or WLAN. You can roam anywhere WLAN and the Internet take you, maintaining most of the features available on Toshiba’s IP and digital series desk telephones. On-site Mobility - Unwire your world
• Cordless Telephones Toshiba gives you the ability to take full digital desk phone functionality with you, whether it’s down the hall, into the conference room, or across campus. These cordless telephones allow you to access some of today’s most advanced desk phone features, such as desk phone extension numbers, call forwarding, Caller ID and multi-line access. You can even switch between your cordless and digital desk telephones during a call. Toshiba provides spread-spectrum and narrow band and DECT technology options to safeguard your phone’s frequency range and deliver maximum security. • Wireless IP Telephones For mobility solutions requiring wider area coverage within the enterprise, Toshiba’s relationship with Polycom® provides wireless telephone features that are fully integrated with Toshiba Strata systems. Polycom offers a complete portfolio of SpectraLink Wireless Telephones for the workplace and is dedicated to meeting the communication needs of mobile workers. SpectraLink Telephones operate within your facility’s micro-cellular architecture or over your WLAN. You can leverage your existing investment by converging voice and data applications on the same WLAN.
computer and telephone to bring one superior tool to the desktop. Net Phone gives you the ability to dial, answer or transfer calls, and more, using your mouse without ever picking up the telephone. The integration provides screen popping with CRM programs such as Act, Goldmine, Outlook, etc. Use your PC for Chat instant messaging, broadcast message to multiple users, and simultaneous Chat sessions. Presence capabilities let users see the current status of co-workers and who’s available, quickly relay and transmit important information, and best serve your customer through an easy, intuitive interface. Toshiba’s uMobility solution empowers mobile workers to cost-effectively make and answer their PBX calls from virtually anywhere. The user’s smart cell phone functions as their PBX extension both while in the offi ce via the wireless LAN and while out of the offi ce via a cellular network. Call Centers:Call Centers or Contact Centers have become important strategic business tools. A well-managed contact center can serve customers quickly, efficiently, and cost-effectively, providing an important competitive advantage. Toshiba provides solutions to enhance call center operations in several important ways:
• Automatic Call Distribution - directs calls in a variety of ways to suit your customer service needs and ensures calls are handled quickly and efficiently.
• Network Automatic Call Distribution - enhances multi-site contact centers enabling them to work together as one integrated call routing system. Allows contact centers to distribute agents over the network and route calls to available agents on any CIX system on the network. Network ACD provides look ahead routing to check the status of agents in other nodes before it routes the call to those agents. The MIS reports include agents and calls over the network. It also extends the functionality of Net Phone over the network to support features such as Network DSS/BLF and/or Chat between users in multiple nodes. • Multimedia Web Callback - enables online customers to initiate a “call-me-back” request by providing their name and phone number on a company’s website. When a company’s contact center representative becomes available, this Strata ACD application then automatically calls the customer. Enabling customers another method of accessing a company’s contact center, this application can provide better customer service, can reduce contact center hold times and can help reduce companies’ contact center operation costs. The Web Callback service easily integrates with a customer’s existing web pages. This service is set up similar to the current voice based callback and the call center has the same ability to generate reports they currently use. • Call Recording and Monitoring Tools - Call recording/logging enables you to record, store, organize, search, and playback telephone calls to avoid call disputes and improve the quality of training and customer services. • Call Reporting - With Toshiba’s call center applications, your call statistics and management reports are conveniently accessible online. View customized reports on everything from call statistics and agent performance to forecasting tools, auto reports, and more using any of several PC-based reporting solutions that are ideal for use with ACD applications. On-line displays and reports are an important addition to ACD, to provide enhanced supervisory monitoring of ACD activity. You can view screen displays and generate printed reports on call statistics and agent performance. • Call Router - optimizes your business’ communications and customer interactions. Your customers want to spend as little time waiting and go through as few steps as possible when they call your business. You want to minimize call times to keep your telephone bills as low as possible. With Call Router, your business rules combine with specific caller information to deliver calls to the appropriate destination within your organization. Call Router uses caller information, such as Caller ID and schedules, to automatically route calls to a particular person, call group, or automated application to improve service and satisfaction while minimizing call times. Also includes screen pops and call archiving. • Computer Telephony Integration (CTI) - combines the capabilities of the Strata CIX phone system with custom functionality provided by computer applications. This leverages the power of both devices to bring a more effective tool to the desktop.
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