Brilliantly Simple.
Thank you to all our loyal ShoreTel Customers who have helped General Communications maintain position in the top 1% of ShoreTel Dealers Worldwide for Customer Satisfaction
as recognized by ShoreTel!
About ShoreTel
ShoreTel is a leading provider of Pure IP unified communications solutions. ShoreTel's ip phone system enables companies of any size to seamlessly integrate all communications-voice, data, and messaging-with their business processes. Independent of device or location, ShoreTel's distributed architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany.
IP Phone System
ShoreTel's IP phone system is a completely integrated unified communications system that is built from the ground up and designed to be the easiest to use, easiest to manage, full-featured IP phone system on the market today. Its distributed architecture is ideal for multi-site companies that span multiple locations because the ShoreTel IP phone system appears and behaves as a single, unified system.
Distributed Architecture
ShoreTel's distributed architecture is ideal for multi-site companies that span multiple locations because voice switches and servers can be located anywhere on your IP network.
Centralized Management
ShoreTel's Web-based management interface, ShoreTel Director, can manage and monitor all aspects of your system including IP phones, voice switches, voicemail, and auto-attendant.
Unified Messaging
Unfied Messaging allows access to voicemail and contacts out of the box with Microsoft® Outlook® integration. End Users can also make use of their calendars to schedule conferences and control handling of incoming calls.
Mobility
ShoreTel Mobility extends the full power of a desk phone and Unified Communications (UC) capabilities to a mobile and sets the user free to communicate from any location (office, home, hotspots) by enabling access to any network (cellular or Wi-Fi), simply and cost effectively.
Seamless Integration
ShoreTel can also interface with other PBX and CRM systems with support for SIP, MGCP, legacy TDM, and integration with Salesforce.com, NetSuite, and Microsoft Dynamics CRM.
IP Phones
ShoreTel offers an IP phone to suit every type of user: from executive to remote office worker; operator to call center supervisor.
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ShoreTel IP655 12 lines Color touch screen 6 element mic array Integrated VPN Client |
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ShoreTel IP230 3 lines |
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ShoreTel IP565g 6 lines Gigabit Ethernet Bluetooth Integrated VPN Client |
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ShoreTel IP212k 12 lines Key systems |
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ShoreTel IP560g 6 lines Gigabit Ethernet Integrated VPN Client |
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ShoreTel IP115 1 line |
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ShoreTel IP265 6 lines Color Screen |
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ShoreTel IPBB24 24 lines / feature keys Button Box |
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ShoreTel IP230g 3 lines Gigabit Ethernet Integrated VPN Client |
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ShoreTel IP8000 2 lines Conference rooms |
ShoreTel Communicator
ShoreTel Communicator is a customizable and highly intuitive user interface which provides fully integrated unified communications and call management tools.
ShoreTel Communicator for Windows, Mac
ShoreTel Communicator for Windows and Mac presents end-users a single interface to manage business communications using their ShoreTel desk phone, computer, mobile phone, or home telephone. The application integrates with Microsoft Outlook, and provides visual voicemail, call notes, and routing information.
ShoreTel Communicator for Mobile
ShoreTel Mobility's RoamAnywhere Client is designed to extend Unified Communications (UC) applications with presence information to a wide range of single- and dual-mode (WiFi+Cellular) mobile handsets including iPhone, iPad, BlackBerry, iPhone and Nokia.
ShoreTel Communicator for the Web
ShoreTel Communicator for Web brings the power of ShoreTel Communicator for Windows and Mac to any web enabled device. It also improves productivity by providing seamless remote access to voicemail, directories and address books, call history, and call-routing settings.
Voice Switches
ShoreGear voice switches are embedded plug-and-play appliances that manage ip phones, analog/digital trunks, and route calls from device to device from anywhere on your network.
Analog Trunking
| ShoreGear-120 | 120 | 8 | 24 | |
| ShoreGear-90V | 90 | 8 | 4 | 90 |
| ShoreGear-90 | 90 | 8 | 4 | |
| ShoreGear-50V | 50 | 4 | 2 | 50 |
| ShoreGear-50 | 50 | 4 | 2 | |
| ShoreGear-40 | 40 | 4 | 6 | |
| ShoreGear-30 | 30 | 2 | 2 |
Digital (PRI) Trunking
| ShoreGear-220T1A | 220 | T1 | 2 | 4 |
| ShoreGear-220T1 | 220 | T1 | ||
| ShoreGear-T1k | N/A | T1 | ||
| ShoreGear-T1 | N/A | T1 | ||
| ShoreGear-220E1 | 220 | E1 | ||
| ShoreGear-E1k | N/A | E1 | ||
| ShoreGear-E1 | N/A | E1 |
BRI Trunking
| ShoreGear-90BRIV | 90 | 4 | 4 | 90 |
| ShoreGear-90BRI | 90 | 4 | 4 | |
| ShoreGear-30BRI | 30 | 1 | 2 |
Analog Extensions
| ShoreGear-24A | N/A | 24 |
VoIP
Contact Center 
ShoreTel Contact Center solutions satisfy the needs of all types of organizations, from informal inbound call centers to sophisticated distributed multimedia environments. Choose from three levels:
Workgroups
ShoreTel Workgroups is an easy-to-configure call center solution with call routing, announcements, scheduling, and basic reporting in a simple package designed to help informal groups become more efficient. Flexible service options can be set up in just seconds.
Enterprise Contact Center
ShoreTel Enterprise Contact Center software provides advanced multimedia call center solutions for all organizations. Sophisticated real-time management and reporting tools let organizations analyze their performance and measure the results. The customer experience can be tailored to meet specific requirements with advanced routing, multiple service options, and tools that help deliver calls to the right agents and services at the right time.
Syntellect CIM
Syntellect's Customer Interaction Management product suite provides high-end contact centers with premium capabilities. This patented solution provides a highly comprehensive set of contact center interaction management tools: multimedia routing, universal queuing, tracking, and reporting for inbound and outbound calls. The powerful multimedia universal queuing supports interactions such as email, Web chats, Web requests, fax, and voicemail.
Converged Conferencing
ShoreTel's Converged Conferencing delivers a next-generation internal collaboration solution that pays for itself through the elimination of expensive audio and web conferencing services. An intuitive, easy-to-use interface brings audio conferencing, desktop/application sharing, instant messaging, virtual meeting rooms, on-line presentations, and multi-media recording together in one solution.
- Audio conferencing
- Document sharing
- Application sharing
- Enterprise instant messaging
- One-time, recurring, or reservation-less calls
- Integrated audio and visual recording
