Managed Services- "Relax, You're Covered!"
MANAGED SERVICES COVERS:
- All software releases and updates for the term of the plan
- Unlimited program changes and fine tuning of system during the first 60 days of service, and up to 12 remote programming changes per year
- Liaison with carrier in the event of a failure of service or a dispute of a problem’s origination
- Resolution of wiring and cabling problems installed by GCC
- Initial classroom-style training of all personnel and personal training of key answering position(s), and up to 4 hours of additional training per year
- Non-emergency repair or replacement of defective equipment for term of the agreement during normal business hours
- Replacement of defective base cords and handset cords
- Switches, infrastructure materials and non-system branded products provided by GCC have a one year warranty
- 24-hour ShoreTel factory advanced replacement for major components
- Emergency service for major system failures 24/7/365
- Set up of 2 sample visual voicemail seats with training of system administrator for deployment of balance of seats
- Travel charges, carrier or liaison work
- Predefined hours per month or year for system adds, moves and changes
- Bi-Annual Database back-up and inspection of batteries UPS systems
- Annual inspection of ShoreTel server including updates and patches
- Phone Bill analysis as customer requires
MANAGED SERVICES DOES NOT COVER:
- Service on equipment not provided by General Communications (even if the product contains GCC provided hardware or software)
- Problems caused by lightning, power surges or physical abuse
- Additional equipment, moves or changes
- Applicable taxes
*After 60 months, the price to continue with service is reduced by a considerable amount.
Bill Per Call
Service when you need it. Whether you require help desk support or a technician to come to your site, General Communications is a ready, willing and able Partner. We offer customers who are on any of our maintenance plans to take advantage of our lowest-cost hourly bill per call pricing.
REMOTE BLOCKS OF TIME - HOURLY MAINTENANCE
Remote blocks of labor can be purchased in advance at a discounted rate.
