Not too long ago, call centers were considered as a cost of doing business and thus received limited resources. Accordingly, call centers were focused on dealing with problems after sales were made. Initiatives for developing relationship building activities was lacking.
As the economy has become highly competitive, acquiring and retaining customers is now a strategic imperative. Thus, organizations must become more accessible and responsive - around the clock. Those companies that dedicate themselves to bonding with the customer and employ the tools to do so, retain a competitive advantage. Key requirements include:
 Transformation from a call center to a contact center
Requirement for multimedia and integrated work flow
Computer telephony integration
Expanded self-service options
Enterprise-view management reporting tools
General Communications Corp. has been a leader in helping companies efficiently deliver the highest quality of service to prospects and customers. We can help you take advantage of new opportunities.
Consulting Services
- Analyze cost and service level options
- CRM integration (i.e. Saleslogix, Siebel, SAP, Oracle)
- Define current and future vision of customer contacts
- Recommend the telecommunications and network infrastructure
- Estimate trunking requirements
- Coordinate technology vendor selection & implementation
Contact General Communications Corporation for more information (781)756-5100
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