Applications

One Call Can Do It All

Case Studies

Elder Service Plan of the North Shore, Inc.

The Company:	With five locations in Lynn and Beverly, Elder Service Plan is an innovative organization that provides a comprehensive range of services to help seniors continue to live in the community.
The Challenge:	As they opened new locations, they added separate phone systems, so if a client or service provider needed to talk to an individual at a different location, they had to hang up and dial another number. This was especially unsettling for seniors.
The Solution:	General Communications designed and installed a totally integrated Toshiba system that uses VoIP technology. Now when a client calls, they can be transferred to any of the locations. In addition, the staff can communicate internally by dialing a four-digit number, so the organization is saving on phone costs as well.
The GCC Advantage:	“GCC is very responsive to our needs. The transition from the old system to the new went very smoothly. They gave our staff training at each of our sites, and they scheduled it at eight in the morning before our clients arrive. When we find a new location in Gloucester, we will work with GCC, and it will be easy to add to our existing phone system. Scalability was a big consideration when we chose our system. Working with GCC has been a wonderful experience.” Carol Suleski Executive Director

Atlantic Semiconductor

The Company:	Based in Topsfield, MA, the firm is an independent distributor that buys and sells electronic components and computer peripherals throughout the world.
The Challenge:	The telephone is their lifeline to sales and profitability. Atlantic Semiconductor currently has 25 sales people who are on the phones almost constantly. They were concerned that their old computer-based system was becoming obsolete and would fail.
The Solution:	They met with General Communications account executives who studied the firm’s needs and made recommendations. GCC installed a Telrad Connegy system with 25+ phone lines, conference calling, call forwarding, call recording, and many other advanced features.
The GCC Advantage:	"GCC configured the system so that it is totally integrated with our in-house database that is used for outbound dialing and customer-information retrieval. We use the recording feature for training and quality control. The system’s reliability is superb. GCC recommended what we need now; yet the system can be easily expanded as we continue to grow and add additional sales people. GCC trained our people, and they continue to be very responsive to our needs.” Valerie Slaven Office Manager

Stride Associates

The Company:	With twenty offices throughout the country, this Boston-based firm specializes in placing IT personnel in E-commerce and application development, network engineering, and software engineering and design. They are currently expanding into the financial services industry.
The Challenge:	The company was spending more than $3,000 per month in external conference calling to their regional offices, and wanted a way to save money.
The Solution:	GCC was able to configure and install a TadiranAmerica Coral Flexicom system that brought all the conference calling in-house saving the firm thousands of dollars per month while increasing the conference calling ease-of-use and flexibility. The system also has a complete range of advanced features such as unified messaging which allows users to view and manage their emails, voicemails and personal faxes via a single inbox.
The GCC Advantage:	“The person who started the search for our new telephone system left our company and I took over this responsibility. With GCC and its support team, it was easy, and the transition from the old system to the new was virtually seamless. They were very professional, responsive to our needs, and the training was great. I am really happy with those guys!” Ken Fioretti IT Administrator

Corporate Headquarters:
General Communications Corporation 114 Cummings Park Woburn, MA 01801 (781) 756-5100

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