dvsAnalytics Encore • Oaisys Tracer • Oaisys Talkument
VXTracker
Call Record and Call Logging are tools used extensively to provide quality and security in many different businesses who deploy telephone call center and data transfer applications. We can assist you in determining how best to use this technology and what concerns you should be aware of legally in notifying employees and customers.
dvsAnalytics Encore Voice Logging System
Integrating the latest telephone and data recording technology into a simple, reliable and affordable PC-platform package. Encore is a revolutionary product that will dramatically improve the way your Call Center operates.
With Encore, you can monitor, log, review, retrieve, organize, catalog, archive, and achieve virtually real-time verification in an easy-to-use Windows NT environment. You can work locally, via a wide-area network, over the Internet, or in the distributed workspace of a virtual call center. You can even call in by phone to listen to your agents, or if you run a service bureau you can give your clients a password and they can listen to their calls, but not those of your other clients.
Unlike other voice loggers, Encore operates independently of your PBX. Its many interface includes a powerful web-based browser, which assures an optimal logging solution. Encore also includes a high-impedance audio interface that connects directly to each agent's telephone, a direct digital interface for proprietary desk sets from most major manufacturers, T-1, E-1 and ISDN, and a silent monitor/conference solution. With these choices Encore not only provides more flexibility and options but it can entirely eliminate the need for costly PBX-interface hardware and software for most applications.
Encore has been successfully deployed on virtually all major PBX's, ACD's, and Predictive Dialers, and with all flavors of back office MIS infrastructure.
Features:
- Windows NT-based system provides power and flexibility in an industry standard platform.
- Voice and on-screen data can be reviewed simultaneously.
- Host control offers "Hot key" control from the agent terminal, VOX and CTI triggers.
- Archive media options include DAT tape, DVD and writable CD-ROM.
- Random access playback eliminates fast-forward and rewind time.
- The system administrator designates who can have access to the system and who can modify the system.
- Free seating is standard. By using Encore's ECAPI or CT interface, more than one agent can occupy the same seat, allowing 24 hour service seven days a week.
- Encore is PBX independent and fully scaleable to grow with your call center. It's many interface options assure an optimal solution for every need.
- Encore is priced well below competitive systems, with many standard features and benefits that others charge for.
- Selectable recording rates. 24 kbps ADPCM standard, or 8 kps true speech optional
Benefits To Your Company:
- Because it uses a Windows graphical format, Encore is extremely easy to learn and use. On-line help is available with just the click of a mouse.
- A seamless architecture provides for growth to hundreds of seats.
- By integrating the power of database archiving with voice, Encore eliminates the need for cassette tapes that require human resources to archive and maintain.
- The archive media options allow selective archiving of messages to send customers for review and feedback.
- The dial-in review option lets service bureau customers listen to their conversations.
- Encore's flexibility gives you options of real-time monitoring, selective review via browser, selective archiving by database fields and digital storage with fast, random access.
Oaisys Tracer
Call Recording and Professional Interaction Management
Call recording and quality assurance technology can play
a valuable role for businesses across a wide spectrum of
industries, including automotive dealerships, financial
services, insurance, healthcare, manufacturing and
distribution. Any business that regularly communicates
with customers, clients and partners via the phone should proactively manage the risks inherent in these interactions and promote quality assurance using call recording.
With the Tracer contact center recording and quality assurance solution, call recordings
become a vital part of developing highly effective compliance, process and risk management programs. Tracer call monitoring functionality ensures phone-based interactions are readily available for handling disputes and verifying transactions.
Tracer Contact Center Management software provides robust, enterprise-class call recording and quality assurance functionality, including:
- Patent-pending OAISYS Portable Voice Document (PVD™) technology, which provides a highly secure means of reviewing, sharing and adding notes to call recordings
- Intuitive user interface with call visualization, which simplifies call recording review and auditing
- Effortless organization and search capabilities, allowing a targeted call recording to be retrieved within seconds
- Integrated live and auto monitoring, allowing real-time agent coaching and personnel development
- Customizable employee evaluations and powerful quality reporting, allowing call centers to proactively monitor, manage and improve workforce performance
- Optional desktop screen recording capabilities, enabling a more complete picture of agent activity
Oaisys Talkument
Your Personal Voice Documentation and Collaboration Solution
Talkument voice documentation software provides businesses complete control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns. Talkument users enjoy the familiarity of an Outlook-style interface to store and organize call recordings of their important business telephone conversations. Talkument software is unlike any other call recording solution on the market, which only offer limited call logging functionality, due to the patent-pending OAISYS Portable Voice Document (PVD™) technology at its core.
OAISYS PVD technology enables users to
store, organize and playback call recordings, or
voice documents, of their phone-based
conversations. These call recordings can then
be used to effectively drive quality assurance,
workforce collaboration, dispute resolution and
overall productivity measures.
Talkument features include:
- Ability to highlight, annotate and share select portions of a call recording
- Selective call recording, allowing only desired extensions to be monitored
- Call visualization, which displays all activity that occurred throughout a call
- Security permissions that provide discrete access to the entire call recording, or just a select segment
- Playback via encrypted media file streaming for an enhanced level of security
- Flexible call recording connectivity options, including IP station side, trunk side, digital station side and VOX recording
- Click-once installation and upgrade technology for faster, simpler deployment
VXTracker Live Voice Management is the smart telecom expense management solution for wired and wireless communication platforms. Because it is easy to use and web based, it is the choice of small and large organizations that want to track, control and manage their telecom expenses. MORE ON VXTRACKER
