Telephony Applications & Features:
VoIP
Voice over the Internet is no longer an emerging technology; We have been deploying VoIP technology for five plus years to date and we have successfully turned up sites all over the earth, including sites in Canada, The UK, the Figi Islands, South America, India and China. More on VoIP
Unified Messaging
Unified Messaging allows telephone users the ability to see their voice mails and faxes on their PC similar to how they currently view their emails. There are a wide range of capabilities and offerings available. Unified Messaging is most useful where telephone users need to name & archive voicemails in addition to being able to listen to a particular voicemail rather than having to listen to all the voicemails in order to find the important calls. Whether you are looking to buy a new system or update your existing system, General Communications can implement Unified Messaging into your organization.
Voice Mail
Retrieve exact voice recordings of your messages no matter where you are. Get your messages accurately and timely. More On Voicemail
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Mobility
Let work be something you do, not a defined location. Mobility Solutions allow you the freedom to do your job anywhere you need to do it. Our Mobility Solutions are a family of features that include cell phone linking to desk extensions, soft phones, and mobile twinning. Make your location invisible and irrelevant to the people who need to do business with you. Get your work done conveniently and efficiently, wherever you may be. More On Mobility
CTI (Computer Telephony Integration)
CTI unites the technologies of the PC, network or host computer with the capabilities of personal communication. It allows us to communicate quickly and more productively with less effort by merging the two most important and powerful business tools - the computer and the telephone. More on CTI
Call Centers:
Not too long ago, call centers were considered as a cost of doing business and thus received limited resources. Accordingly, call centers were focused on dealing with problems after sales were made. Initiatives for developing relationship building activities were lacking.
As the economy has become highly competitive, acquiring and retaining customers is now a strategic imperative. Thus, organizations must become more accessible and responsive - around the clock. Those companies that dedicate themselves to bonding with the customer and employ the tools to do so, retain a competitive advantage.
Key requirements include:
• Transformation from a call center to a contact center
• Requirement for multimedia and integrated work flow
• Computer telephony integration
• Expanded self-service options
• Enterprise-view management reporting tools
General Communications has been a leader in helping companies efficiently deliver the highest quality of service to prospects and customers. We can help you take advantage of new opportunities.
Related Applications (click for descriptions):
- Automatic Call Distribution • Interactive Voice Response
- Call Logging/Order Verification • MIS Systems/Reporting
- Call Accounting • Web Enabled Call Centers
- Computer Telephony Integration
Call Center Routing & Reports
We specialize in Call Center technology. Each client has different needs when it comes to customer care and company image. We are able to discuss your needs in detail and lay out a plan for your internal staffing needs as well as your call handling requirements.
Call Recording & Logging
Every telephone system generates call detail recording. We are able to compile this data and present it to you for all of your security and control information purposes. We are able to archive call accounting data for years for your long-term protection. More On Call Logging and Recording
More on Call
Call Accounting
Call Record, Call Logging and Call Accounting are tools used extensively to provide quality and security in many different businesses who deploy telephone call center and data transfer applications. We can assist you in determining how best to use this technology and what concerns you should be aware of legally in notifying employees and customers. More on Call Accounting
Consulting Services
• Analyze cost and service level options 
• CRM integration (i.e. Saleslogix, Siebel, SAP, Oracle)
• Define current and future vision of customer contacts
• Recommend the telecommunications and network infrastructure
• Estimate trunking requirements
• Coordinate technology vendor selection & implementation
Auto Attendant / IVR
(IVR) Interactive Voice Response provides companies with the ability to use information such as Caller ID, DNIS, ANI in addition to verbal or DTMF responses from callers to assist in retrieving data form CRM software or other company data bases prior to connecting callers to customer service agents. IVR enhances a company’s ability to service its customers with increased efficiency and more informatively. We have successfully helped our customers become very competitive and more responsive to their priority customers needs. We can speak intelligently with you regarding the potential benefits this technology may have for your business.
Auto Appointment Reminder/Setters
Have your own automatic personal assistant to call your customers to remind them of an appointment, and then have your customers confirm by touch or voice. This software easily integrates into the software you currently use, is customizable, and will save you time and money.
Audio Conferencing/Conference Bridges
Different from everyday conferencing. Conference bridge technology provides a very affordable way to conduct multiparty conferences with or without the need to have an internal person set up and tear down each session. Where internal supervision is not required, conferees may connect, disconnect and rejoin without effecting the remaining conferees. This feature is available to all conferees, internal and external.
Video Conferencing
True high definition video conferencing. Get the best quality Telepresence experience in all network environments anywhere and everywhere.
No compromises. More on Video Conferencing
Paging
In addition to paging in warehouse and plants, overhead paging can include zoned paging and “Talk-Back” paging applications. We can provide paging of every type for any business from small hardware/lumber stores to large manufacturing facilities. More on Paging
CRM Integration
CRM (Customer relationship management) is a type of software that helps to manage all of your customer files and information, activities, sales and marketing. CRM allows for higher efficiency and customer satisfaction, productivity and cost reduction. More On CRM
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Multi-Office Networking
Qsig and VoIP are terrific protocols in multiple office connectivity. We have the capacity to provide end to end installation, programming, training and maintenance for all of your networked office requirements.
Screen Pops
Screen Pops provide telephone users and call center agents a view of the caller’s information on the user’s PC for more efficient and intelligent call handling. We can help you determine what is needed on your PC and on your network to activate screen pops for your users or call center agents.
Surveillance Cameras
These days surveillance cameras these arent just for property security but also for the protection of your employees and customers. Our High Definition surveillance camers can be remotely monitored and are easily scalable and affordable! There are many types of security cameras and many reasons to have them. Call us today so we can help you to determine what best fits your organization's needs. More Information
(781) 756-5100
