Our valued customers' confidence and loyalty in General Communications throughout our 30 year history has attributed to much of the company's success.
Customer Spotlight:
Duncan Galvanizing
When the Everett, MA-based firm wanted to modernize its telecommunications system in 1981, it chose GCC because of its knowledgeable sales force and technical staff and its exceptional service. Over the years, GCC has worked with Duncan Galvanizing to ensure that their phone systems have met their current needs and facilitated the firm's growth. When asked about the Tadiran system and how it impacts his business, Richard Brooks, CEO, stated proudly, "I love my phone system. My sales people and I can receive calls at headquarters, when we're traveling, or at home. This has absolutely boosted our sales and reduced customer-service response time. I can resolve issues quickly by being able to bring customers and vendors into a conference bridge without pre-scheduling. The Tadiran phone system is the best I could ever imagine."
When asked what he likes about working with GCC, he replied, "I trust them and they do a terrific job in responding to our needs. And they show up when you call them...you can't beat that!"
Testimonials:
Merchants Consulting Group - Jonathan Arst, President:
"I wanted to write you and let you know how happy Merchant Consulting Group is with our new phone system. The features of our new ShoreTel phone system are to numerous to mention. We especially love the call manager which allows us to make and take calls right from our desktop. Your technicians Bob and Dave have been extremely helpful and have always been quick to respond to any of our questions. Thanks again to the team at GCC for a job well done."
Windsor Architectural Woodworking Inc. - Michael Moscaritolo - CFO:
"The ability to answer a call from a Boston job site and transfer it to the shop manager for immediate assistance is technology at its best."
Toward Independent Living & Learning Inc. - Kevin Stock - VP Operations:
"I am writing to inform you of the positive results we recently had when we upgraded our entire telephone and voicemail systems. TILL is, as are you, celebrating our 25th anniversary and for almost all of those years have been very satisfied customer of General Communications."
Sunsetter Products L.P. - Ray Morlock - Director of Information Systems:
"As our business grew you and your team always brought the right technology for our needs."
Gourley Company - Joan M Shupe- Treasurer:
"Thank you for the wonderful service General Communications has provided the Gourley Company over the years."
ClubXcel - Diane Jackson:
"We want you to know what a pleasure it is when we have to have General Communications get involved with our needs."
Cain, Bourret, Jarry & Vaillancourt PC - David Jarry:
"We wanted to sincerely thank you for your help and expertise in fixing our telephone issues. Our firm has been trying for months to find a dealer who is knowledgeable and responsive, you demonstrated that your company can provide both!" Jarry letter 
Skelmir LLC. - Pete Mellor:
"As always we received outstanding professional services."
Case Studies:
Elder Service Plan of the North Shore, Inc.
| The Company: | With five locations in Lynn and Beverly, Elder Service Plan is an innovative organization that provides a comprehensive range of services to help seniors continue to live in the community. |
| The Challenge: | As they opened new locations, they added separate phone systems, so if a client or service provider needed to talk to an individual at a different location, they had to hang up and dial another number. This was especially unsettling for seniors. |
| The Solution: | General Communications designed and installed a totally integrated Toshiba system that uses VoIP technology. Now when a client calls, they can be transferred to any of the locations. In addition, the staff can communicate internally by dialing a four-digit number, so the organization is saving on phone costs as well. |
| The GCC Advantage: | “GCC is very responsive to our needs. The transition from the old system to the new went very smoothly. They gave our staff training at each of our sites, and they scheduled it at eight in the morning before our clients arrive. When we find a new location in Gloucester, we will work with GCC, and it will be easy to add to our existing phone system. Scalability was a big consideration when we chose our system. Working with GCC has been a wonderful experience.” Carol Suleski |
Atlantic Semiconductor
| The Company: | Based in Topsfield, MA, the firm is an independent distributor that buys and sells electronic components and computer peripherals throughout the world. |
| The Challenge: | The telephone is their lifeline to sales and profitability. Atlantic Semiconductor currently has 25 sales people who are on the phones almost constantly. They were concerned that their old computer-based system was becoming obsolete and would fail. |
| The Solution: | They met with General Communications account executives who studied the firm’s needs and made recommendations. GCC installed a Telrad Connegy system with 25+ phone lines, conference calling, call forwarding, call recording, and many other advanced features. |
| The GCC Advantage: | "GCC configured the system so that it is totally integrated with our in-house database that is used for outbound dialing and customer-information retrieval. We use the recording feature for training and quality control. The system’s reliability is superb. GCC recommended what we need now; yet the system can be easily expanded as we continue to grow and add additional sales people. GCC trained our people, and they continue to be very responsive to our needs.” Valerie Slaven |
Stride Associates
| The Company: | With twenty offices throughout the country, this Boston-based firm specializes in placing IT personnel in E-commerce and application development, network engineering, and software engineering and design. They are currently expanding into the financial services industry. |
| The Challenge: | The company was spending more than $3,000 per month in external conference calling to their regional offices, and wanted a way to save money. |
| The Solution: | GCC was able to configure and install a Tadiran America Coral Flexicom system that brought all the conference calling in-house saving the firm thousands of dollars per month while increasing the conference calling ease-of-use and flexibility. The system also has a complete range of advanced features such as unified messaging which allows users to view and manage their emails, voicemails and personal faxes via a single inbox. |
| The GCC Advantage: | “The person who started the search for our new telephone system left our company and I took over this responsibility. With GCC and its support team, it was easy, and the transition from the old system to the new was virtually seamless. They were very professional, responsive to our needs, and the training was great. I am really happy with those guys!” Ken Fioretti |
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